Global Trade Rates Privacy Policy
Last Updated: 6 August 2026
1. Introduction
This Privacy Policy explains how Trance Health Limited (trading as Global Trade Rates) collects, uses, stores and protects personal information when you use the website, freight quotation platform, APIs, AI connectors (including compatible AI assistants such as Claude, ChatGPT and other supported platforms) and related services. We are committed to complying with the UK GDPR, the Data Protection Act 2018 and other applicable legislation.
2. Who We Are
Trance Health Limited
Company Number: 15788934
22 Beehive Lane
Chelmsford
CM2 9TQ
Email: help@globaltraderates.co.uk
3. Information We Collect
Name, company name, job title, email address, telephone number, shipment details, commodity, container type, cargo value, currency preferences and other information required to provide freight quotations. We do not collect or store payment card information.
4. Technical Information
We may collect IP address, browser and device information, operating system, cookies and website usage statistics.
5. AI Connector Information
When using supported AI assistants or MCP connectors we process only the information necessary to fulfil your freight quotation request. Customer queries are not used to train public AI models.
6. How We Use Information
To generate freight quotations, compare providers, provide indicative FX information, respond to enquiries, improve services, detect fraud and comply with legal obligations.
7. Sharing Information
Information may be shared with freight partners, shipping lines, carriers, Chartwell International (where FX services are requested), technology providers and regulators where legally required.
8. What We Never Do
We do not sell personal information, shipment information, quotation requests or AI queries.
9. Data Security
We use encrypted HTTPS connections, secure hosting, access controls and monitoring to protect information.
10. Data Retention
Information is retained only as long as necessary to provide services and comply with legal obligations.
11. International Transfers
Where data is transferred outside the UK appropriate safeguards are applied.
12. Cookies
Cookies are used to improve website functionality and analytics.
13. Your Rights
You may request access, correction, deletion, restriction, portability or object to processing by contacting help@globaltraderates.co.uk.
14. AI Transparency
AI assists with presenting freight information. Users should verify quotations before making commercial decisions.
15. Third-Party Websites
We are not responsible for external websites linked from our platform.
16. Children’s Privacy
Services are intended for business users and not children.
17. Changes
This policy may be updated periodically.
18. Contact
Trance Health Limited
22 Beehive Lane
Chelmsford
CM2 9TQ
help@globaltraderates.co.uk
19. API & MCP Connector Usage
Global Trade Rates may provide APIs and Model Context Protocol (MCP) connectors enabling AI assistants to access live freight information. These interfaces process only information necessary to fulfil user requests and are subject to this Privacy Policy.